{"id":1818,"date":"2025-09-10T02:04:40","date_gmt":"2025-09-10T02:04:40","guid":{"rendered":"https:\/\/journa.ima-coco-living.com\/faq\/"},"modified":"2025-09-21T02:29:00","modified_gmt":"2025-09-21T02:29:00","slug":"jp-faqs","status":"publish","type":"page","link":"https:\/\/journa.ima-coco-living.com\/ja\/jp-faqs\/","title":{"rendered":"FAQ"},"content":{"rendered":"

[et_pb_section fb_built=”1″ _builder_version=”4.27.4″ background_color=”#f6f4f2″ background_image=”http:\/\/journa.ima-coco-living.com\/wp-content\/uploads\/2025\/09\/Shipping-policy-hero-image.jpg” background_position=”bottom_center” custom_padding=”9vw||22vw||false|false” global_colors_info=”{}”][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” header_font=”Cormorant Garamond|500|||||||” header_text_color=”rgba(1,52,114,0.75)” header_font_size=”74px” header_letter_spacing=”3px” header_2_font=”Montserrat|500||on|||||” header_2_text_color=”rgba(0,0,0,0.4)” header_2_font_size=”12px” header_2_letter_spacing=”2px” header_2_line_height=”1.8em” width=”64%” width_tablet=”” width_phone=”100%” width_last_edited=”on|phone” header_font_tablet=”” header_font_phone=”” header_font_last_edited=”on|phone” header_text_align_tablet=”center” header_text_align_phone=”center” header_text_align_last_edited=”on|phone” header_font_size_tablet=”48px” header_font_size_phone=”28px” header_font_size_last_edited=”on|tablet” header_2_text_align_tablet=”center” header_2_text_align_phone=”center” header_2_text_align_last_edited=”on|tablet” header_2_text_color_tablet=”rgba(0,0,0,0.4)” header_2_text_color_phone=”rgba(0,0,0,0.4)” header_2_text_color_last_edited=”on|desktop” header_text_shadow_style=”preset1″ header_2_text_shadow_style=”preset4″ global_colors_info=”{}”]<\/p>\n

Clarity for the little details,<\/h2>\n

<\/p>\n

so you can focus on YES<\/h2>\n

<\/p>\n

FAQ<\/h1>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”FAQ” _builder_version=”4.16″ _module_preset=”default” background_color=”#f6f4f2″ global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” header_2_font=”Cormorant Garamond|500|||||||” header_2_text_color=”#0b1115″ header_2_font_size=”54px” header_3_font=”Montserrat|500||on|||||” header_3_text_color=”rgba(0,0,0,0.4)” header_3_font_size=”12px” header_3_letter_spacing=”1px” header_3_line_height=”1.8em” header_2_font_size_tablet=”38px” header_2_font_size_phone=”28px” header_2_font_size_last_edited=”on|phone” locked=”off” global_colors_info=”{}”]<\/p>\n

Frequently Asked Questions<\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_toggle title=”When will my order ship?” open_toggle_background_color=”rgba(255,255,255,0)” closed_toggle_background_color=”rgba(255,255,255,0)” _builder_version=”4.27.4″ _module_preset=”default” title_text_color=”#0b1115″ title_font=”Montserrat|500|||||||” title_font_size=”12px” title_line_height=”1.6em” body_line_height=”2em” custom_margin=”||0px||false|false” border_width_all=”0px” border_width_bottom=”1px” locked=”off” global_colors_info=”{}”]<\/p>\n

Most ready-to-ship items leave our studio within 2\u20133 business days<\/b>.<\/p>\n

<\/p>\n

If an item is made-to-order, please allow a little extra time \u2014 we\u2019ll let you know clearly on the product page.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”How much is shipping?” open_toggle_background_color=”rgba(255,255,255,0)” closed_toggle_background_color=”rgba(255,255,255,0)” _builder_version=”4.27.4″ _module_preset=”default” title_text_color=”#0b1115″ title_font=”Montserrat|500|||||||” title_font_size=”12px” title_line_height=”1.6em” body_line_height=”2em” custom_margin=”||0px||false|false” hover_enabled=”0″ border_width_all=”0px” border_width_bottom=”1px” locked=”off” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

Within Australia, we offer:<\/p>\n

<\/p>\n

<\/span>\u2022 <\/span>Standard Shipping<\/b> \u2014 flat rate $10<\/p>\n

<\/p>\n

<\/span>\u2022 <\/span>Express Shipping<\/b> \u2014 flat rate $19.95<\/p>\n

<\/p>\n

<\/span>\u2022 <\/span>Free Standard Shipping<\/b> on orders over $100<\/p>\n

<\/p>\n

<\/span>\u2022 <\/span>Free Express Shipping<\/b> on orders over $140<\/p>\n

<\/p>\n

Local pick-up (click & collect) is not available at the moment, but may be offered in the future.<\/i><\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Do you ship internationally?” open_toggle_background_color=”rgba(255,255,255,0)” closed_toggle_background_color=”rgba(255,255,255,0)” _builder_version=”4.27.4″ _module_preset=”default” title_text_color=”#0b1115″ title_font=”Montserrat|500|||||||” title_font_size=”12px” title_line_height=”1.6em” body_line_height=”2em” custom_margin=”||0px||false|false” border_width_all=”0px” border_width_bottom=”1px” locked=”off” global_colors_info=”{}”]<\/p>\n

At this stage, we currently ship within Australia only<\/b>.<\/p>\n

<\/p>\n

International shipping may be added in the future \u2014 join our newsletter to be the first to know.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”What if my product arrives damaged?” open_toggle_background_color=”rgba(255,255,255,0)” closed_toggle_background_color=”rgba(255,255,255,0)” _builder_version=”4.27.4″ _module_preset=”default” title_text_color=”#0b1115″ title_font=”Montserrat|500|||||||” title_font_size=”12px” title_line_height=”1.6em” body_line_height=”2em” custom_margin=”||0px||false|false” border_width_all=”0px” border_width_bottom=”1px” locked=”off” global_colors_info=”{}”]<\/p>\n

Please email us within 15 days of delivery<\/b> at hello\u2b50journa.ima-coco-living.com (replace \u2b50 with @).<\/p>\n

<\/p>\n

We\u2019ll happily replace any item that arrives damaged or faulty.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Do you offer returns for change of mind?” open_toggle_background_color=”rgba(255,255,255,0)” closed_toggle_background_color=”rgba(255,255,255,0)” _builder_version=”4.27.4″ _module_preset=”default” title_text_color=”#0b1115″ title_font=”Montserrat|500|||||||” title_font_size=”12px” title_line_height=”1.6em” body_line_height=”2em” custom_margin=”||0px||false|false” border_width_all=”0px” border_width_bottom=”1px” locked=”off” global_colors_info=”{}”]<\/p>\n

Because all of our creations are handmade in small batches, we cannot accept returns or exchanges<\/b> for change of mind. Please choose carefully before purchasing.<\/p>\n

[\/et_pb_toggle][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_toggle title=”How will I receive digital products?” open_toggle_background_color=”rgba(255,255,255,0)” closed_toggle_background_color=”rgba(255,255,255,0)” _builder_version=”4.27.4″ _module_preset=”default” title_text_color=”#0b1115″ title_font=”Montserrat|500|||||||” title_font_size=”12px” title_line_height=”1.6em” body_line_height=”2em” custom_margin=”||0px||false|false” border_width_all=”0px” border_width_bottom=”1px” locked=”off” global_colors_info=”{}”]<\/p>\n

All digital products (like Kokoneyui notebooks and cards) are delivered as instant downloads<\/b>.<\/p>\n

<\/p>\n

After checkout, you\u2019ll receive an email with a secure download link so you can access your files straight away.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Can I receive a physical copy of digital products?” open_toggle_background_color=”rgba(255,255,255,0)” closed_toggle_background_color=”rgba(255,255,255,0)” _builder_version=”4.27.4″ _module_preset=”default” title_text_color=”#0b1115″ title_font=”Montserrat|500|||||||” title_font_size=”12px” title_line_height=”1.6em” body_line_height=”2em” custom_margin=”||0px||false|false” border_width_all=”0px” border_width_bottom=”1px” locked=”off” global_colors_info=”{}”]<\/p>\n

Many of our digital creations will also be released later as physical products<\/b> \u2014 so if you love paper, stay tuned.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”The side cart is not showing up” open_toggle_background_color=”rgba(255,255,255,0)” closed_toggle_background_color=”rgba(255,255,255,0)” _builder_version=”4.27.4″ _module_preset=”default” title_text_color=”#0b1115″ title_font=”Montserrat|500|||||||” title_font_size=”12px” title_line_height=”1.6em” body_line_height=”2em” body_link_text_color=”#b67c6a” custom_margin=”||0px||false|false” border_width_all=”0px” border_width_bottom=”1px” locked=”off” global_colors_info=”{}” body_link_text_color__hover_enabled=”on|hover” body_link_text_color__hover=”#b52a00″]<\/p>\n

Depending on your browser or device, the side cart may not display correctly.<\/p>\n

<\/p>\n

If this happens, please use the Cart<\/b> link in the footer, or click here to view your cart.<\/a><\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Are your products natural?” open_toggle_background_color=”rgba(255,255,255,0)” closed_toggle_background_color=”rgba(255,255,255,0)” _builder_version=”4.27.4″ _module_preset=”default” title_text_color=”#0b1115″ title_font=”Montserrat|500|||||||” title_font_size=”12px” title_line_height=”1.6em” body_line_height=”2em” custom_margin=”||0px||false|false” border_width_all=”0px” border_width_bottom=”1px” locked=”off” global_colors_info=”{}”]<\/p>\n

Our products are crafted with gentle, vegan-friendly ingredients<\/b>.<\/p>\n

<\/p>\n

Most are made with natural components such as salts, clays, and essential oils.<\/p>\n

<\/p>\n

\n

For certain blends (especially some children\u2019s products), we may use safe fragrance oils<\/b> or cosmetic-grade colours<\/b> (like lakes and dyes) to make them more appealing and enjoyable to use \u2014 always chosen carefully for quality and skin-friendliness.<\/p>\n

<\/p>\n

\n

We are committed to keeping formulas as simple and kind as possible.<\/p>\n

<\/p>\n

\n

\ud83d\udca1<\/span> If your children have sensitive skin (like my son), I recommend choosing our all-natural children\u2019s range<\/b>, which avoids added colours and fragrance oils.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Where are you based?” open_toggle_background_color=”rgba(255,255,255,0)” closed_toggle_background_color=”rgba(255,255,255,0)” _builder_version=”4.27.4″ _module_preset=”default” title_text_color=”#0b1115″ title_font=”Montserrat|500|||||||” title_font_size=”12px” title_line_height=”1.6em” body_line_height=”2em” custom_margin=”||0px||false|false” border_width_all=”0px” border_width_bottom=”1px” locked=”off” global_colors_info=”{}”]<\/p>\n

Kokoneyui is Australian owned & operated<\/b>, with roots in both Japan and Australia.<\/p>\n

<\/p>\n

Our creations are crafted in Victoria, Australia.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”\ud83d\udcad Can\u2019t find what you\u2019re looking for?” open_toggle_background_color=”rgba(255,255,255,0)” closed_toggle_background_color=”rgba(255,255,255,0)” _builder_version=”4.27.4″ _module_preset=”default” title_text_color=”#0b1115″ title_font=”Montserrat|500|||||||” title_font_size=”12px” title_line_height=”1.6em” body_line_height=”2em” body_link_text_color=”#b67c6a” custom_margin=”||0px||false|false” border_width_all=”0px” border_width_bottom=”1px” locked=”off” global_colors_info=”{}” body_link_text_color__hover_enabled=”on|hover” body_link_text_color__hover=”#b52a00″]<\/p>\n

We\u2019d love to help \u2014 please get in touch here <\/a>and we\u2019ll get back to you soon.<\/p>\n

[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

Clarity for the little details,so you can focus on YESF […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","_uag_custom_page_level_css":"","footnotes":""},"class_list":["post-1818","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"et-pb-post-main-image":false,"et-pb-post-main-image-fullwidth":false,"et-pb-portfolio-image":false,"et-pb-portfolio-module-image":false,"et-pb-portfolio-image-single":false,"et-pb-gallery-module-image-portrait":false,"et-pb-post-main-image-fullwidth-large":false,"et-pb-image--responsive--desktop":false,"et-pb-image--responsive--tablet":false,"et-pb-image--responsive--phone":false,"woocommerce_thumbnail":false,"woocommerce_single":false,"woocommerce_gallery_thumbnail":false},"uagb_author_info":{"display_name":"Maki T","author_link":"https:\/\/journa.ima-coco-living.com\/ja\/author\/maki-maki0202gmail-com\/"},"uagb_comment_info":0,"uagb_excerpt":"Clarity for the little details,so you can focus on YESF…","_links":{"self":[{"href":"https:\/\/journa.ima-coco-living.com\/ja\/wp-json\/wp\/v2\/pages\/1818","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/journa.ima-coco-living.com\/ja\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/journa.ima-coco-living.com\/ja\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/journa.ima-coco-living.com\/ja\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/journa.ima-coco-living.com\/ja\/wp-json\/wp\/v2\/comments?post=1818"}],"version-history":[{"count":8,"href":"https:\/\/journa.ima-coco-living.com\/ja\/wp-json\/wp\/v2\/pages\/1818\/revisions"}],"predecessor-version":[{"id":2463,"href":"https:\/\/journa.ima-coco-living.com\/ja\/wp-json\/wp\/v2\/pages\/1818\/revisions\/2463"}],"wp:attachment":[{"href":"https:\/\/journa.ima-coco-living.com\/ja\/wp-json\/wp\/v2\/media?parent=1818"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}