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We want you to be 100% happy with your Kokoneyui order.<\/span><\/p>\n <\/p>\n If something isn\u2019t right, please let us know \u2014 we\u2019ll do our best to make it right.<\/p>\n <\/p>\n \n <\/p>\n <\/p>\n \n <\/p>\n If your item arrives damaged or is faulty, please contact us within 15 days<\/b> of delivery with your order details and photos. We will happily replace the item or provide a refund if a replacement is not possible.<\/p>\n <\/p>\n \n <\/p>\n <\/p>\n \n <\/p>\n Because each product is handmade in small batches and many are personal-use items, we do not offer refunds or exchanges for change of mind purchases. Please choose carefully before placing your order.<\/p>\n <\/p>\n \n <\/p>\n <\/p>\n <\/span>\u2022 <\/span>If a return is approved, you will be responsible for the return shipping costs.<\/p>\n <\/p>\n <\/span>\u2022 <\/span>Shipping costs are non-refundable.<\/p>\n <\/p>\n <\/span>\u2022 <\/span>Once we receive your return, we\u2019ll process your refund to your original payment method. Depending on your bank or card issuer, it may take 5\u201310 business days<\/b> for the refund to appear.<\/p>\n <\/p>\n \n <\/p>\n <\/p>\n \n <\/p>\n For any questions about your order, email us at hello<\/b>\u2b50<\/span>journa.ima-coco-living.com<\/b> (please replace \u2b50<\/span> with @).<\/p>\n <\/p>\n [Last Updated: September 2025]<\/p>\n <\/p>\n \n <\/p>\n <\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":" We want you to feel safe shopping hereReturns & Ref […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","_uag_custom_page_level_css":"","footnotes":""},"class_list":["post-1827","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"et-pb-post-main-image":false,"et-pb-post-main-image-fullwidth":false,"et-pb-portfolio-image":false,"et-pb-portfolio-module-image":false,"et-pb-portfolio-image-single":false,"et-pb-gallery-module-image-portrait":false,"et-pb-post-main-image-fullwidth-large":false,"et-pb-image--responsive--desktop":false,"et-pb-image--responsive--tablet":false,"et-pb-image--responsive--phone":false,"woocommerce_thumbnail":false,"woocommerce_single":false,"woocommerce_gallery_thumbnail":false},"uagb_author_info":{"display_name":"Maki T","author_link":"https:\/\/journa.ima-coco-living.com\/ja\/author\/maki-maki0202gmail-com\/"},"uagb_comment_info":0,"uagb_excerpt":"We want you to feel safe shopping hereReturns & Ref…","_links":{"self":[{"href":"https:\/\/journa.ima-coco-living.com\/ja\/wp-json\/wp\/v2\/pages\/1827","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/journa.ima-coco-living.com\/ja\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/journa.ima-coco-living.com\/ja\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/journa.ima-coco-living.com\/ja\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/journa.ima-coco-living.com\/ja\/wp-json\/wp\/v2\/comments?post=1827"}],"version-history":[{"count":5,"href":"https:\/\/journa.ima-coco-living.com\/ja\/wp-json\/wp\/v2\/pages\/1827\/revisions"}],"predecessor-version":[{"id":2804,"href":"https:\/\/journa.ima-coco-living.com\/ja\/wp-json\/wp\/v2\/pages\/1827\/revisions\/2804"}],"wp:attachment":[{"href":"https:\/\/journa.ima-coco-living.com\/ja\/wp-json\/wp\/v2\/media?parent=1827"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}Damaged or Faulty Items<\/b><\/h2>\n
Change of Mind<\/b><\/h2>\n
Returns Process<\/b><\/h2>\n
Contact<\/b><\/h2>\n